Testimonials and Customer Stories

Cleaning up life’s big messes, no matter how unique.

Getting to meet individuals from all over New England is a bonus to the work we do.  Ellen will forever be one of my all-time favorites, she is a real “Salt of the Earth” individual and reminds me a lot of my own mom.  Ellen lost her husband in the last year and then ended up with health issues that made it necessary for her to move out of her home.  Her daughter reached out to us initially and we arranged to meet with her and her mother while she was in town visiting.   All of Ellen’s adult children live out of the state and finding a company that they could trust to help their mom pack up her belongings and ready her house for sale was very important to them.  Over the course of three weeks, we sorted and packed Ellen’s and her late husband’s household belongings.  With her help and instruction, we emptied out every cupboard, drawer, closet, bookshelf, garden shed and her storage unit.  We separated out her items in piles to pack for her move, items to talk to the kids and grandkids about, items to donate to charity, items to give to neighbors, and items to take to the dump.  We took days off in between our time with her so she could mull over her piles to make sure she was sound with her decisions.  On many a day I’d notice something that had been marked to move with her would end up in the donation pile.  I loved the stories she shared associated with some of her family treasures.  It is an honor for me to be invited into the homes of our clients, to handle their personal belongings and to learn of their history as items are sorted, packed, and removed from the property.  Ellen shared recently that her home has sold, this chapter of her life is over, she has moved onto the next chapter, I know the journey ahead of her will be filled with joy and she will be surrounded by her loved ones who trusted us to help her in this transition

Ellen's Story, by Pamela

Recently I worked with a wonderful couple and helped them to declutter and organize their little apartment in the city. We spaced out our time together over the month to give them time to think about what they were ready to part with. He is legally blind, and she struggles with letting go of items she no longer uses. In three short working sessions, we were able to accomplish the following:
✔ Filled over 20 bags for donation.
✔ Filled over 30 bags of trash.
✔ Boxed up items and took them to their storage unit.
✔ Decluttered all their closets in the apartment and shelving unit in kitchen.
✔ Opened floor space which made it easier for him to move around the apartment.
✔ Discussed ways to stay ahead of the clutter.
At the end of our time together, we had accomplished a lot. This couple was a joy to work with and they were so grateful for our time helping them declutter.
A Couple's Story, by Pamela

The Invasion – Skunk Mating Season! Our house on Martha’s Vineyard was invaded by a marauding gang of 10 skunks this past February. They entered a crawlspace under the house with access to the basement. One skunk fell off the crawlspace ledge into the basement, scared itself and sprayed. After hiring a professional trapper to remove the pests, we were lucky to find Jamie and Pamela Whitney the owners of New England Decon. As you can imagine, the odor was strong and permeated the house and basement. The Whitney’s listened and immediately got back to us with an estimate which we accepted. They moved quickly to arrange a ferry and lodging and spent a full day deodorizing and neutralizing the odor in the whole house, crawlspace and basement. There was still a small area where the odor lingered. They came back and gave one more treatment for a half day and the problem was solved. We recommend them unconditionally with full appreciation for their skill and professionalism.

Carole, C,

Summer Home Owner, Massachusetts

New England Decon did an amazing job on our home. We have two dogs and several grand dogs. Even with constant cleaning up after them, it was starting to smell in our house. New England Decon came and Ozone treated our entire home. They were super professional and timely. They did a great job and our home smelled like a brand new home! They even removed a soiled rug and professionally cleaned it and ozoned it. I was ready to replace this expensive rug and now it is like brand new! I highly recommend New England Decon for all your clean up needs.”

Lisa H.

Homeowner, Massachusetts

“After my wife developed a constant cough in our house, we researched what could cause that, and mold was identified as the likely problem. First, we thought it was an old piece of furniture, but when that was gone, we still had an issue. Even though nobody could smell it, and only one of us was affected, we treated the house for mold and the problem was resolved. We are grateful the people from New England Decon had the ability to resolve our sickness issue. Their claim is true, they Restore Your Environment.”


Homeowner, New Hampshire

I very much enjoyed working with this company! They were so friendly every step of the way and did a great job! I actually was bummed that I wasn’t going to be home on the second day they were there because I really enjoyed talking with them! I’d recommend them to everyone who needs this type of service done.

Katie H

Homeowner, New Hampshire

Today our task was to remove mouse infested insulation from this basement and look what we found, MOLD!
My team did the following to restore this basement to a healthy space that the owners can now use.
✅Removed mouse infested insulation
✅HEPA vacuumed mouse feces
✅Cleaned and disinfected the mouse urine trails
✅Hauled away all infested household items
✅Treated the mold
✅Fogged the basement with a disinfectant and deodorizer
✅Hauled away items left by previous owner
✅Filled holes to the outside with copper wool to deter mice from returning
So happy we could help this family.
Rodent job turns into a mold job

by Pamela

Our clients stored all their children’s baby books in the basement in hopes of reading them to their future grandchildren one day.
Unfortunately, the mice had other plans for the books….
Hundreds of books were contaminated beyond restoration, it was so sad to have to throw them all away.
If you are saving items for your grandchildren make sure they are in:
🔶mouse proof
🔶and mold proof plastic containers
If you are not able to properly store them, donate them to a family that can enjoy them now.
A Grandparent's Story, by Pamela

James and Pamela were very professional, hardworking and a pleasure to have. Their performance on the services they completed were much more difficult than I expected. They came in for the need of a job that was overwhelming for me and my family. I highly recommend New England Decon for any of their services. I felt a weight lifted off my mind more than I can express. I can say I don’t want to ever have the issue I had but I would love to see them otherwise. I cannot say “Thank You” enough. Awesome people.

Lynn C.

Homeowner, New Hampshire

New England Decon provided us with mold remediation and an anti-mold spray when we had our walls exposed in our kitchen remodel. It’s great piece of mind to know that our home is safe and will be guarded from problems in the future. They were professional, courteous, and thorough – the tech explained everything and had it done fast.

Mo R.

Homeowner, New Hampshire

Do not hesitate to call New England Decon for any of your needs. This company is owned by two of the most honest, dependable and kind people you’ll ever come across in any business. They are compassionate about what is good for the environment and what is good for you as their customers. Both owners are extremely knowledgable about their products and will take the time to explain what it is they are going to use and why. They will show up when they say they are going to be there and they will do what it takes to meet your needs. They often go the extra mile. You will not find another company with more integrity than New England Decon don’t hesitate to call them for any of your cleaning up, cleaning out or decontamination needs. You will be satisfied!

Shelly K.

Homeowner, New Hampshire

“New England Decon saved a 1970s dresser that had been in a storage room for years and years. I moved it into my new apartment, with the confidence that the lingering old furniture odor, the spiders, dust mites and lingering musty storage smells were eliminated.”

Renter, New Hampshire

“We bought a used truck a few years back that must have been previously owned by a farmer. Some days the smell of horse and hay inside the cab was so overpowering we’d have to ride with the windows down. My husband meticulously vacuumed and cleaned the interior, but the smell lingered. We even got new floor mats and it didn’t make a difference. When I heard New England Decon had a car ozone system I knew that’s what we had to try next; and I’m so glad we did! We gave them our smelly truck, and they gave us back a vehicle as fresh as summer rain. They even ran the ozone thru the vents to get all the smelly spots. I liked their attention to detail and friendly approach to customer service. I would highly recommend them!”

Susan R

Truck Owner, New Hampshire

Within a week of filling out their contact form they were over to our house. Our carpets were cleaned and ozoned. I feel like we just got new flooring! Looks and smells so clean.”

Lindsey M.

Home and Pet Owner

“Our clients have a remote cabin that is closed up between uses. With seasonal temperature changes, the interior has become moldy and musty to the point it is not comfortable (or safe) to sleep in the cabin. The cabin has no electricity and is only accessible by boat, but New England Decon took a generator to the site and treated the cabin for mold. Now the owners enjoy summer nights in their family cabin without the unpleasant smell, and the unhealthy conditions associated with mold. We recommend this service to everyone with a camp, cabin, summer home or camper that is closed up for long periods of time and has a musty odor.”

“Thank you New England Decon for eliminating the mold problem in our bathroom. It is no longer an eye sore to guests or family, but more importantly no longer a concern for any health issues. I was experiencing allergy-like symptoms long before the mold was visible, but after the treatments I’ve been waking up less foggy and with no eye or throat irritation. It also relieved a major stressor for me. The technician was very informative. The treatment was fast and we did not have to leave our home. I highly recommend their service, and would use them again if another need ever arises.”

- Jean T

Home Owner

We have done a lot of hoarding jobs in the last few months. Many of our customers are elderly individuals who have not seen or heard from a family member in a while, their living conditions have deteriorated and their homes are no longer safe for them to live in.
Many people ask us, “Why do elderly people hoard?”
It is important to remember that for some seniors, hoarding behavior has a clinical cause. Some sources suggest:
✅ Alzheimer’s patients and those vulnerable to anxiety sometimes hoard as a defense mechanism against future loss.
✅Hoarding can feel like a small means of control during the early to middle stages of dementia.
Reach out to your elderly loved ones often and stop by and visit with them, in their homes.
Our Elderly Loved Ones

by Pamela

Our clients had renovations done to their home in Northern Massachusetts. They moved their household belongings into a storage container that was transported to a warehouse. Once renovations were completed, they arranged for the container to be delivered to their home and unpacked by the movers. Practically every item the movers brought into the house was contaminated with mouse feces. It was evident that the months their belongings were in storage, mice had set up home. 
Remember mice love to find places with little or no human traffic to set up shop. What better place than a storage box that sat undisturbed for months during the cold winter months. We found nests in the cushions of the couch, urine trails in the drawers of the dressers, feces, and urine stains on carpets. Some items we were able to completely decontaminate others we had to haul away and dispose of.
It is important to mouse proof your storage boxes, containers, and units. Here are some suggestions:
✅Be proactive and pack smaller items in tightly sealed plastic containers. Mice chew through cardboard boxes.
✅Never pack food items, even items well wrapped.
✅Wrap your sofa, chairs, and mattresses in plastic. Mice leave urine trails on everything they scurry over.
✅Place mouse bait or traps throughout your storage unit/box. Check traps often.
✅Peppermint oil is a popular deterrent. Leave cotton balls with a few drops of peppermint oil throughout the storage unit, you can also spray the oil inside the unit, especially near the door where mice may enter.
✅Purchase an insurance policy that offers rodent protection.
Mice in a storage box! Mouse feces everywhere!

By Pamela

We own a cottage with several “outbuildings” in Nantucket, some of which date back to 1908. There is no climate control in those buildings during the summer which has caused us to wrestle with mold issues that a damp climate from coastal living presents. We were uncertain of who to call but a friend told us about New England Decon and recommended we contact them. We called, had a great conversation with the owner, and coordinated a convenient time for them to come out. Upon arrival, they clearly described what remediation they would be performing and staged the house for treatment. They removed all visible mold and then used an ozone machine  to treat the rooms that were affected. We were amazed how clean and fresh the cottage smelled after the treatment. They also recommended ways to keep the mold at bay in years to come. The folks at New England Decon were courteous, professional, knowledgeable. We would not hesitate to recommend them to anyone requiring their service.

Don D.

Homeowner, New Hampshire

“We bought a circa 1940 country home a year ago. Before we moved in I noticed that even though the cellar was dry due to a French drain system put in by the previous owner, the garage/workshop area had a strong musty odor. I had the professionals from New England Decon come out and treat for mold. They let us know that without the remediation, anything stored out there might have been contaminated with mold spores, which ultimately, might have been transferred to the inside of the house. I was happy at the price and speed at which they resolved my problem. I would have no problem recommending New England Decon to anyone needing decontamination work.”
Jim L.

Homeowner, New Hampshire

I wanted Ato thank you for the mold removal of my attic.  You did a great job making sure my family was safe during the process and making sure I knew what was going on with before and after pictures.  It was not an easy job with the heat and humidity.  If I ever have any other mold issues or whatnot, I will definitely call on your services again and recommend you to anyone who needs an issue taken care of.”

Homeowner, Concord, NH 

We found mold in our attic from a water leak and hired New England Decon to remove it. Rees (the project manager) was absolutely wonderful. He removed and disposed of all of the contaminated boxes from the attic and treated the area to remove all traces of what was an unsightly mess. He was careful, neat, considerate of our possessions and all in all just a delight to work with. I cannot recommend them too highly. It is a real pleasure to have someone do a job as thoughtfully and carefully as New England Decon did.

“My husband and I purchased a lovely rug off of Facebook Marketplace. However, we didn’t realize it came from a home with cats, and my husband has allergies. I spent 7 hours vacuuming and shampooing with a carpet-cleaning attachment on a Kirby vacuum, as well as putting it in the sun, vacuuming it again…still the smell of cat persisted! The wonderful folks at New England Decon had it one night and were able to completely remove the cat smell. Now the rug lies on the floor of our bedroom and we have had no odor or allergy problems. Thank you very much!”


Hopkinton, NH

“We are so grateful for the team at New England Decon. They eliminated a significant recurring mold problem that was putting our health and finances at risk. The specialist was very polite and extremely knowledgeable. He answered all of our questions and made sure the area was spotless when he left. Five stars.”

- Joseph G.


Today we worked with a lovely family who was ready and eager to reclaim their basement, garage, and attic. The home has been in their family for 60 years and it was time to declutter, purge and donate unwanted items.
People are eager to clean out areas in their homes for a variety of reasons, here are just a few…
They are ready to donate unwanted and forgotten items to people in need.
• They’d like to add more organized storage space to their home.
• They’d like to reclaim the space and turn it into a mancave, a playroom for the grandchildren, an extra bedroom, etc.
• Improve the air quality of their home by getting rid of items that are just accumulating dust, must and mold.
• For pest control purposes. It is easy for rodents to set up home in a space that is cluttered and rarely used.
• To expose underlying problems. It’s hard to find the water leaks, wiring issues, mold and rodents in spaces that are full of clutter and in spaces that you spend little or no time in.
• Peace of mind. For many, it is hard to sleep at night when you feel overwhelmed by the clutter that has taken over your home.
After just a few hours of work, my team had hauled out most of the unwanted items in the garage and basement and we decontaminated the attic due to rodent activity. We will head back later in the week to finish the basement and storage pod, vacuum, disinfect and deodorize.
3 Generations of Stuff, by Pamela